Q. Are the bags you sell genuine?
A. Yes, all the bags we sell go through meticulous inspection by our experts to guarantee authenticity and quality before they go on sale, and every bag we sell comes with a certificate of authenticity from a bona fide independent Chanel Authenticator.
Q. How long does delivery take once I purchase a bag?
A. We aim to post your item to you within 24 hours of purchase (except weekends). Postage to a UK mainland address is sent next day Special Delivery before 1pm service (signature required). Postage to an address within Europe usually takes 2 to 3 days (signature required). Postage to another continent usually takes 4 to 6 days depending on customs clearance. Please note when shipping an item to another continent (i.e USA or Asia) you are responsible for any import duty due on a purchase.
Q. What if I don't like it when I receive it?
A. If you are not 100% happy with your purchase then we are happy for you to return the item for a refund. You must notify us of your reason to return the item within 24 hours of receiving it. You are required to return it to our returns address and cover the postage cost yourself. Upon inspection as long as the item shows no signs of use or damage, or anything missing, we will issue a full refund.
Q. Do you sell your bags anywhere else?
A. Yes we have been selling our Chanel bags on eBay for many years, with great success under the username "bagsofclass", with 100% feedback and many very happy customers. All of the bags currently listed on our website are also listed on eBay, however the eBay price for the same bag will be higher due to the eBay fees.
Q. Why do you only sell Chanel bags?
A. We specialise only in Chanel for a number of reasons. The main ones are because the brand is synonymous with exceptional quality and because their value rises each year more than most other brands on the market, so they are a good investment too for our customers.
Q. Do you take part exchanges?
A. Yes, if it is a Chanel bag and a model we are happy to stock then we can give you a part exchange price after close inspection of your item.
Q. How long have you been selling Chanel bags for?
A. We have over 30 years experience buying and selling Chanel handbags.
Q. Can I come and view a handbag before I buy it?
A. Yes you are more than welcome to come and visit us in Nottingham, to view an item you are interested in before you purchase it.
Q. Do you offer discount off your website prices?
A. We work on high turnover with low profit margins, so the answer would usually be no. However, if we are able to offer discount on an item then we will certainly take a look and try to do something for you. If you are a returning customer then we will certainly be able to offer a small discount.
Q. Would you sell my bag for me?
A. Yes, if it is a Chanel bag then we would be happy to sell it for you. You would need to send it to us for inspection, valuation and preparation for sale, and if you're happy with the prices we suggest we would keep it in our possession until it is sold.
Q. Are you a consignment company or are the bags you sell your own stock?
A. No we are not a consignment company. All the bags we sell (and have sold) are our own stock, however we do offer to sell other peoples Chanel bags, so the odd bag in the future may belong to someone else. (As of 29.10.17)
Q. Do you offer a repair service for my Chanel bag.
A. Yes we do. Please see our "Repair & Protect Service" page on our website.
Q. Do you hire out your Chanel bags?
A. Not currently, but it is something that we are looking at doing in the near future, so if you are interested then please let us know and we can discuss it further.